Complaints, contrition and constructive criticism

Put yourself out there.


I wrote a letter to my MP last week. It’s fair to say that I was unimpressed with the response. There were some good points to be fair – it was sent the day after my email and it was polite. But that’s pretty much where it ends.

In essence my letter to my MP was a letter of complaint about the actions of a senior minister. I tried to keep to the basic rules of complaints – courteous, specific and some clarity over my expectations. The reply – in my view – avoided answering the issues raised, ignored one aspect completely and didn’t contain a hint of apology. I was left feeling cross and that my issues were not being taken seriously.

I’m not writing this to have a go at my MP. My MP is widely respected and rightly so. I suspect any MP of the governing party…

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